Regardless of whether you already have an e-commerce system that you are trading through, as some of our existing suppliers do, you can expand your sales & product visibility with Shopping at HorseIT. We have thousands of regular shoppers that are looking for products online.

"We are receiving repeat orders for our products through HorseIT which is a sure indication of the viability of the HorseIT shop"
James Turtle (Turtle Mat Company)

Current suppliers :
We have now been running a successful e-commerce facility for four years and selling products for companies such as Equestrian Vision, Kenilworth Press, New Equine Wear.

How the HorseIT online shop works :
HorseIT holds no physical stock. We place the suppliers products in our online shop and then send them a purchase order with all the delivery details, as and when their goods are purchased. They are then responsible for the despatch of the goods direct to the customer and the confirmation of this to HorseIT. Orders are sent out either by fax or ideally by e-mail. (Currently 100% of our order processing is done by email with suppliers.)

HorseIT actively promotes the products it sells in the shop throughout the site, to maximise the exposure to the potential customer base .This is also a great way of creating additional publicity for your goods. Each product page has a link to that product or product section within the shop, making purchasing easy for users.

Pricing :
HorseIT operates on a trade/retail basis. We set up a trade account with the supplier and then sell the goods on at full retail price. All the pricing published on our shop includes delivery.

Payment terms & security :
The very nature of customers buying online, means that payment is guaranteed before any goods are despatched. This avoids the usual problems of chasing payments for outstanding invoices. The payment method is flexible so that in can fit into your existing accounting procedures. Most suppliers are operating on a 30 day basis, which is the norm. All credit card purchases are processed using a secure system which is 124bit encryption, whereas the industry standard is only 64bit, to ensure maximum security.

Purchase orders :
These are processed at the beginning of each day of trading and contain the following :

- Purchase order number, date & invoicing details
- Customer name and delivery details
- Product description & quantity
- Supplier reference number

Delivery -
A supplier agrees to place their goods in the HorseIT shop, having negotiated a suitable trade/retail pricing structure and decided on the most suitable lead time for the fulfilment of the order to the customer. This is based on the time it takes from the moment a customer places an order online, to it being delivered to their door (in working days). A supplier must inform HorseIT if an item is out of stock so that we can inform our customer immediately.

Returned goods & damages :
Customers are allowed to return goods that are damaged or faulty for review to see if it a manufacturing fault or occurred during dispatch. All returns are sent directly to the supplier. If the product is proven to be faulty from the supplier by mutual agreement, then HorseIT will refund the cost and postage to the customer and seek a credit note or refund from the supplier. Any other returns are postage paid by the customer to HorseIT.

Editorial copy and artwork :
All the editorial copy and artwork is provided and approved by the supplier. This ensures that all the information is correct before going online. Images should be provided either on disk, e-mailed as jpeg files or can be scanned by us from high quality full colour artwork, such as a brochure. If the editorial copy is being specifically written for HorseIT then it should be emailed as a word document.

Quality of service :
HorseIT aims to provide a high quality of service to both suppliers and customers alike. It is essential that orders are fulfilled as quickly as possible to ensure the fastest delivery turn around. Suppliers that fail to achieve a satisfactory level of service will be placed on a probationary period. If no improvement is shown then HorseIT reserves the right to terminate trading.

Pricing structure :
All the pricing within the shop includes VAT and postage, (with the customer having to choose the price according to where the goods are being delivered to in the world), this is due to the problem of having a multiple supplier base. A customer may buy more than one product, each from a different supplier, therefore postage cannot be calculated at the end of the ordering process. The benefit is that the customer knows that the price displayed with a product will be the cost delivered to their door. All pricing is agreed and signed off by the two parties and is only subject to change with prior notice to HorseIT as stipulated in the pricing agreement.

Clearence stock :
Do you have seasonal stock that you need to clear out occasionally. We can sell it for you. As a new service we will promote and sell your end of line goods through the HorseIT Shop, just get in touch to discuss it further. For further information -

Contact us :
If you are interested in discussing setting up a trading agreement with HorseIT, please contact Jane Skepper;

Tel : 01394 450 850
Email : jane@horseit.com
Address : HorseIT Ltd, Ferry Lane, Sudbourne, Woodbridge, Suffolk, IP12 2HD